Q. I always seem to end up in the last group called to board the plane. And I've actually seen plenty of people who board before their group is called or before their rows are called, and yet they are allowed to board whenever they approach the podium. Why do almost all airlines not actually enforce their boarding procedures? I'm okay boarding a little later but I don't like being edged even further back in the process because some people are lying and the people in charge don't call them on it! In the interest of fairness, what can I do? And why does this always happen?
A. I have seen airline personnel enforce these rules, but they don’t make passengers remain seated until their boarding group or row is called. So eager passengers crowd the boarding area, making it difficult for passengers who need to board. I suspect that employees just don’t want to make a scene and the airline doesn’t have the personnel to enforce common courtesy at the boarding area. And you’re right, more and more people have priority boarding, now that you can buy your way to the front of the line with various credit card perks and extra fees.
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